Sample of Achievements
Strategic PlanningFormulated, facilitated and documented ongoing development of strategic corporate and business unit plans. |
Restructure & Job RedesignSystematically analysed structural options to derive design of best fit and redesigned job roles to match. |
Developed Collaborative TeamsIdentified issues impacting on staff job satisfaction and developed the foundations for collaborative relationships across multi-disciplinary teams. |
Business Plan & Customer SurveyFacilitated and developed the inaugural strategic business plan for a commercialised business unit. Developed service quality survey for customers. |
Measuring Customer SatisfactionDesigned, implemented and reported findings of a state-wide service quality customer satisfaction performance measurement system. |
Workforce PlanningConducted an evidenced based investigation measuring and quantifying the gap between service demand and human resource supply. |
Business Process ReviewDesigned and conducted a customised process improvement audit enhancing operational performance. Also created a new process manual. |
National Membership SurveyAnalysed data, interpreted results and reported findings of a national member survey. |
National Remuneration StudyConducted annual surveys comparing remuneration, bonuses, entitlements and benefits among numerous Australian financial institutions. |

