Sample of Achievements

Formulated, facilitated and documented ongoing development of strategic corporate and business unit plans.

Systematically analysed structural options to derive design of best fit and redesigned job roles to match.

Identified issues impacting on staff job satisfaction and developed the foundations for collaborative relationships across multi-disciplinary teams.

Facilitated and developed the inaugural strategic business plan for a commercialised business unit. Developed service quality survey for customers.

Designed, implemented and reported findings of a state-wide service quality customer satisfaction performance measurement system.

Conducted an evidenced based investigation measuring and quantifying the gap between service demand and human resource supply.

Designed and conducted a customised process improvement audit enhancing operational performance. Also created a new process manual.

Analysed data, interpreted results and reported findings of a national member survey.

Conducted annual surveys comparing remuneration, bonuses, entitlements and benefits among numerous Australian financial institutions.