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Sample of Achievements

Strategic Planning Formulated, facilitated and documented ongoing development of strategic corporate and business unit plans.	Restructure & Job Redesign Systematically analysed structural options to derive design of best fit and redesigned  job roles to match.	Developed Collaborative Teams Identified issues impacting on staff job satisfaction and developed foundations for collaborative relationships across multi-disciplinary teams.
Business Plan & Customer Survey Facilitated and developed the inaugural strategic business plan for a commercialised business unit. Developed service quality customer survey.	Measuring Customer Satisfaction Designed, implemented and reported findings of a state-wide service quality customer satisfaction performance measurement system.	Workforce Planning Conducted an evidenced based investigation measuring and quantifying the gap between service demand and human resource supply.
Business Process Review Designed and conducted a customised  process improvement review enhancing  operational performance. Also developed a new process and operations manual.	Process Improvement Review Designed and implemented a statewide process improvement audit on death review in Queensland Health facilities and reported recommendations for improvement.	National Remuneration Study Conducted annual surveys comparing remuneration, bonuses, entitlements and benefits among numerous Australian financial institutions.

Quality certification for the provision of management consulting and corporate coaching services.