Sample of Achievements

Strategic Planning and Customer Satisfaction Formulated annual strategic corporate and business unit plans. Developed a system to measure, monitor and track service quality and customer satisfaction.

Organisational Restructure and Job Redesign Systematically analysed structural options to derive an organisational design of best fit and redesigned job roles and Position Descriptions to match.

Integrated Management Systems Designed, developed, implemented and audited an integrated quality and OHS management system for Australian operations and achieved third party certification.

Integrated Management Systems Researched and developed a framework for a new global integrated quality, OHS and environmental management system.

Organisational Review Investigated and analysed operations. Developed recommendations to enhance operational performance.

Business Process Improvement Review Designed, conducted and reported the findings of a process improvement review improving operational efficiency and organisational performance.

Workforce Planning and Staff Job Satisfaction Conducted an investigation to measure and quantify the gap between service demand and human resource supply. Designed, implemented and reported the findings of a custom designed staff job satisfaction survey.

Team Building Identified issues impacting on staff job satisfaction and developed foundations for collaborative relationships across multidisciplinary teams.

Financial Modelling Constructed financial models (incorporating sensitivity variables for scenario planning) determining the financial viability and sustainability of major capital investments.